Posts Tagged ‘IRS.eServices’

Dead Men Tell No Tales, Even When They’re Supposed To

Sunday, October 8th, 2017

For tax practitioners, the IRS’s e-Services suite of applications is extraordinarily useful. When a client give us the appropriate authorization we’re able to pull transcripts from the IRS’s computer system. This helps us file appropriate tax returns and it helps the IRS because we can file the returns.

Early last week I attempted to run a transcript for a deceased individual. I was authorized by the Executor of the estate and filed all appropriate paperwork with the IRS. When I attempted to obtain a transcript I was directed to call the IRS’s Practitioner Priority Service rather than just being able to print the transcript. It turns out the IRS has ‘locked’ about 64 million tax returns of deceased individuals as a security measure.

Neither PPS nor the IRS’s e-Services help desk was aware of this change. The news came from a fellow Enrolled Agent who was told about this from his IRS Liaison. And while I understand why the IRS has done this their implementation leaves something to be desired.

Consider John Smith, a widower. Mr. Smith has given a CPA authority (via a Tax Information Authorization) for tax years 2014-2016. Mr. Smith passes away on August 1, 2017. His authority passes away with him, and it makes sense that the IRS doesn’t allow that CPA to run transcripts. However, Mr. Smith’s Executor gives me authority. (This is done by having the Executor sign a new Tax Information Authorization and the Executor must give the IRS proof of his authority through completing Form 56.) So why must I call PPS to obtain the transcripts? It’s not as if PPS is going to do anything different than the automated checking that is already done through e-Services.

But that’s the good case. Now consider Mary Doe. Her husband John Doe passed away in 2006 (that’s 11 years ago). Ms. Doe has been filing as single for a decade. Ms. Doe signed a Power of Attorney in 2016 as she’s dealing with an IRS automated underreporting notice issue. I needed to run a 2015 transcript to make sure the IRS has appropriately applied a payment. I was unable to do that through e-Services because her account has now been linked to her late husband. (I was able to run these transcripts in the past through e-Services.) This is a true story (other than the names).

PPS duly ordered the transcript for me but I was in for a surprise when it came: It was for her late husband’s tax account. Unless there’s something about the great beyond that I don’t know about he is no longer too concerned with the IRS. I called PPS up and there is now no way for me to obtain an account transcript for Ms. Doe! According to PPS, once an account has been linked it cannot be unlinked! (PPS told me that the payment has been correctly applied. However, given that it was misapplied twice in the past I wish I could run that transcript.)

Come on, man! IRS, this is completely ridiculous. After the year of Mr. Doe’s passing there’s no reason for the two accounts to be linked. Additionally, there’s no reason tax professionals should have to call to obtain transcripts we’re authorized for. It would seem to me to be a simple programming fix: If the authorization is dated after the date of death (and it’s valid), allow the practitioner to just print the transcripts from e-Services.

Unfortunately, tax professionals now have to waste more time on the phone for no particularly good reason.

IRS Transcript Delivery System Failing for Many Users; No Fix Time

Tuesday, September 12th, 2017

One of the major tools I use is the IRS’s e-Services system; the component I use the most is the Transcript Delivery System (TDS). Last weekend, the IRS did a major “upgrade” of the system. I have to put upgrade in quotes because it’s been a downgrade for me and many other users. The system does not recognize that I have authority (a Power of Attorney or a Tax Information Authorization) on file.

The problem appears to be that the IRS must also migrate their Centralized Authorization File (CAF) database. This database is how the IRS keeps track of which returns (names, social security numbers, and tax years) tax professionals are authorized for. Unfortunately, the migration of this database hasn’t gone smoothly.

Until this is resolved tax professionals will need to call the IRS’s Practitioner Priority Service and request the IRS fax over any transcripts that are needed. I just had to do this and was on hold for only 11 minutes so it could be much worse.

IRS e-Services Outages the Next Two Weekends

Wednesday, August 30th, 2017

The IRS announced today that they will be conducting their normal Labor Day maintenance this coming weekend. Most IRS e-Services applications will be down beginning Saturday, September 2nd at 8pm EDT, with normal operations scheduled to resume Tuesday, September 5th at 5am EDT.

Additionally, the IRS announced new dates for the transition to their new e-Services platform. e-Services registration, ACA, e-file, TIN Matching will be taken offline Thursday, September 7th at 6am EDT. The transcript delivery system will be taken offline Friday, September 8th at 10pm EDT. The transcript delivery system is schedule to come back online on Monday, September 11th at 6am EDT; all other systems are scheduled to come back online on Tuesday, September 12th at 6am EDT.

(TIN Matching may come back online on September 11th. In the email announcing the outages the IRS listed two different days for when TIN matching will be taken offline and come back online. It’s unclear which is correct.)

More information is available here.

IRS E-Services Outage Postponed…Again

Wednesday, August 16th, 2017

Back in June the IRS was going to do a major update of their E-Services (what tax professionals, software developers, and return transmitters use to access IRS computer systems). That update was postponed. Last month the IRS announced that the update would happen beginning tomorrow (August 17th). This morning, the IRS postponed it again; no new date was announced. The notice is reproduced below.

The IRS today announced that a planned outage of all e-Services tools and applications has been postponed. The extended delay will allow for some additional improvements to take place in the final product.

When a new date is set, we will issue a follow up Quick Alert. Until further notice, all e-Services tools and applications are available to registered users, except for AIR users. The Affordable Care Act Information Return (AIR) participants will be unable to submit new or change existing Transmitter Control Code applications until this platform upgrade takes place.

The planned outage, when it occurs, will allow for the e-Services suite of tools to be transferred to a new digital platform. The new platform will conclude a years-long effort to upgrade the technology for e-Services tools.

IRS Not Moving e-Services to a New Platform this Week

Monday, June 12th, 2017

The IRS had planned on moving e-Services to a new platform on Thursday, June 15th. However, today I received an email stating it has been postponed until later this summer:

The planned move of IRS e-Services to a different platform has been pushed to later this summer. This delay changes previous announcements to e-Services users.

1. The planned e-Services outage for June 15-19 has been cancelled.
2. State users will be able to submit new or update existing state e-file coordinator applications and TDS applications until the upgrade begins later this summer.

IRS will communicate the schedule for the e-Services platform upgrade and provide updates on user impact well in advance of any changes.

My E-Services Follies

Thursday, December 15th, 2016

The IRS is trying to become a bit more security conscious. As part of their efforts, the IRS is having all e-Services account users who use the IRS’s “Transcript Delivery Service” re-validate their identities. Letters are being sent to impacted tax professionals. I received such a letter last week so I had the joy of re-validating my identity.

The IRS wants tax professionals to do this online using the “Get Transcript” online registration. I started to do this, entering my name, address, date of birth, social security number, and tax filing status. The IRS system said the information I entered wasn’t correct. I tried again, making sure I didn’t make any typographical errors. It was correct. I hit “Enter” and, of course, the IRS said it was wrong. Further, because it was wrong they locked me out of the system for 24 hours.

So I called the IRS e-Services help desk to re-validate my identity. After being on hold for 30 minutes, a gentleman picked up, but told me his computer was down so he transferred me to someone else. The new hold time was going to be an hour, and I had an appointment, so this got pushed back a day.

The next day I tried again online. The IRS application accepted that I knew my name, address, and other information. It accepted that I knew my credit card number. It then sends you a text message on your phone. Just one step was left: Entering that number on the screen and I would be re-validated! I got the text just moments later, entered it in, and…the system crashed.

Well, if it worked once it would work again, right? Wrong. When I entered my name and other personal information the system told me I had mis-entered the information and it was locking me out. I called IRS e-Services. After being on hold for 21 minutes a woman picked up and was able to ask me the same questions that the IRS computer did (I also had to read a code off the letter I had received). I’m now validated as me!

Seriously, I’m underwhelmed by this process. This is a prototypical example of a kluge (“A Workaround or quick and dirty solution that is clumsy, inelegant, inefficient, difficult to extend and hard to maintain.”). There’s no reason the IRS system accepted my personal information only one of four tries (it was entered correctly all four times). There’s no reason it should crash as frequently as it does. If you’re an IRS e-Services user, maybe you’ll get lucky and be able to re-validate your identity online…but don’t count on it.

While I Was Out…

Sunday, April 20th, 2014

I’ve recovered from Tax Day, my sleep is caught up, and it appears Las Vegas has moved smoothly towards summer (it reached 89 today). There has been a little bit of tax news during the past month:

Good News for Tax Professionals: The IRS announced that eServices has been updated and you can request a transcript for an individual where you have a Tax Information Authorization (Form 8821). I have not tested this new capability yet, but if this works we will no longer have to have a Power of Attorney in order to use eServices for transcripts.

That said, the IRS announcement (it came in late March) said that eServices was updated last fall. If it was, it wasn’t successfully updated; I tried to request a transcript for a client with an 8821 in December and couldn’t.

The IRS Scandal Continues to Percolate, with Bad News for Lois Lerner: Emails sent to and from the IRS and Lois Lerner have been made public, and these do not show Ms. Lerner in a good light. They show that Ms. Lerner was definitely involved in targeting conservative non-profits. They were obtained by Judicial Watch after filing a freedom of information act lawsuit against the IRS.

My favorite, though, is one where Cindy Thomas complains that Ms. Lerner and the White House through the Cincinnati “low-level” employees under the bus. I’ll let Ms. Thomas explain:

As you can imagine, employees and managers in EO Determinations are furious. I’ve been receiving comments about the use of your words from all parts of TEGE and from IRS employees outside of TEGE (as far away as Seattle, WA).

I wasn’t at the conference and obviously don’t know what was stated and what wasn’t. I realize that sometimes words are taken out of context. However, based on what is in print in the articles, it appears as though all the blame is being placed on Cincinnati. Joseph Grant and others who came to Cincinnati last year specially told the low-level workers in Cincinnati that no one would be “thrown under the bus.” Based on the articles, Cincinnati wasn’t publicly “thrown under the bus” instead was hit by a convoy of mack trucks.

Was it also communicated at that conference in Washington that the low-level workers in Cincinnati asked the Washington Office for assistance and the Washington Office took no action to provide guidance to the low-level workers?

One of the low-level workers in Cincinnati received a voice mail message this morning from the POA for one of his advocacy cases asking if the status would be changing per “Lois Lerner’s comments.” What would you like for us to tell the POA?

How am I supposed to keep the low-level workers motivated when the public believes they are nothing more than low-level and now will have no respect for how they are working cases? The attitude/morale of employees is the lowest it has ever been. We have employees leaving for the day and making comments to managers that “this low-level worker is leaving for the day.” Other employees are making sarcastic comments about not being thrown under the bus. And still other employees are upset about how their family and friends are going to react to these comments and how it portrays the quality of their work.

Another email shows that the IRS planned to meet with the Department of Justice over whether to prosecute conservative groups. I’ll leave it to the reader to decide whether or not there’s anything to see here.

Second Runner-Up for 2013 Tax Offender of the Year Gets 20 Years at ClubFed. Phillip Monroe Ballard decided to channel the spirit of 2012 Tax Offender of the Year Stephen Martinez: He decided to murder the judge of his tax evasion trial. Luckily for all concerned, an informer let authorities know of the plan. Mr. Ballard not only has a tax conviction but now a 20-year sentence for attempted murder-for-hire. Given he’s 72, he’ll likely spend the rest of his life at ClubFed.

Good Bye, Disclosure Authorization

Friday, August 30th, 2013

A couple of months ago the IRS announced that they were “retiring” Disclosure Authorization from IRS e-Services. For the laypeople who read this blog, this means that if you come to my office and we need to print a transcript and I do not currently have a Power of Attorney on file, we can’t immediately obtain a transcript. Instead, I can call the IRS and be put on hold (average hold time recently is about 45 minutes), I’ll then fax the completed POA to the IRS (average time to do this, about 15 minutes), and then within 72 hours I’ll obtain the transcripts. Alternatively, I can just fax the POA to the IRS CAF unit, and then within a promised three four days, the transcript will be entered into the IRS’s computer system. I’ll then be able to obtain the transcript. (If anyone believes that this standard won’t slip again–it already has once–I have a bridge to sell.)

As the NAEA said today, how can this be considered an improvement? Perhaps the IRS wants e-Services when it helps them, and not tax professionals. Of course, as I’ve noted before the loss of Disclosure Authorization will also impede the IRS: They will have more phone calls to handle, more paperwork to handle, etc.

In any case, the retirement is official:

There is a planned power outage scheduled this weekend from Saturday, Aug. 31 at 5 p.m. EDT through Tuesday, Sept. 3 at 12:00 p.m. All e-Services products, including the Transcript Delivery System, e-file Application, Registration, Disclosure Authorization, Electronic Account Resolution and TIN Matching will be unavailable during this time.

There will be several changes made to e-services while the system is unavailable including the retirement of Disclosure Authorization (DA) and Electronic Account Resolution (EAR) and TIN Matching reengineering. Additional information for TIN Matching Re-engineering is available on the e-services page under Tax Professionals.

As with any upgrade, users could experience intermittent downtime for the first few days following implementation. If you experience problems, you may contact the e-help Desk at 866-255-0654.

IRS Delays Disclosure Authorization Retirement for Three Weeks

Friday, August 9th, 2013

Good news for tax professionals. When I went to IRS e-services this morning, I was greeted by this message:

DA and EAR Retirement delayed by three weeks

The planned retirement of Disclosure Authorization and Electronic Account Resolution on August 11, 2013 has been delayed until September 2 while IRS completes the transition to our new web portal. DA and EAR users have an additional three weeks to use both electronic products. Once the portal transition work is complete, DA and EAR would then be retired as previously planned and will be unavailable for use.

So we have another three weeks, until September 2nd, when tax professionals can save the IRS money and time by entering Forms 2848 and 8821 ourselves in e-services.

Onwards and Upwards into the 20th Century!

Friday, June 21st, 2013

Not to sound like a broken record, but if today is a vision of the future, boy, do I want the past.

I have another new client and needed to order transcripts. I called the IRS Practitioner Priority Service (PPS) and received (as usual) the good news that, “The average wait time is greater than 30 minutes.” For phone call #1, the wait time was 45 minutes. Unfortunately, in the middle of talking to the IRS representative, “Click.” I waited ten minutes to see if I’d get a phone call from her, but I didn’t, so I called back. The second wait time was 48 minutes.

(For the record, the first representative did call me back, about 15 minutes into the hold time of call #2. Her system crashed, and she apologized and noted that she couldn’t call back until it rebooted. I do not blame her, or the IRS, for that mishap–these things do happen.)

In today’s E@lert (from NAEA), in a section labeled “Knuckleheads in the News…Continued,” the NAEA notes that the IRS has not changed its mind on eliminating disclosure authorization (DA). Once DA is retired, I expect average hold times on calls to the PPS to average ten to fifteen minutes longer than today. Perhaps the IRS’s motto should be, “Onwards and Upwards into the 20th Century!”

The fallacy is the IRS stating that by allocating more resources to the CAF unit–and their wonderful alleged ten-day processing period for faxed authorizations (Tax Information Authorizations and Powers of Attorney)–the problem will be handled. That’s just not the case. What most practitioners will do is (a) fax the authorization to the CAF unit (which I did) and call the PPS to order the transcripts. I don’t want to wait the average ten days to obtain a transcript. Apparently, the IRS hasn’t considered this.

Perhaps the next retirement from the IRS will be the ability to fax Tax Information Authorizations and Powers of Attorney to the PPS. I probably shouldn’t have written that; given the IRS’s most recent actions, someone at the agency could believe that doing that would solve the problem….