When 68 Minutes of Hold Time Is an Improvement

So after the debacle on Tuesday I called back yesterday afternoon. The hold time was far better: 68 minutes. That’s almost a 7% improvement!

On the other hand, the representative I spoke with was quite helpful. Indeed, most of the individuals I’ve spoken with over the years at the Practitioner Priority Service do an excellent job. They are trying to help practitioners. The gentleman I dealt with on Tuesday was an exception (based on past experience).

Unfortunately, it appears that lengthy hold times may be here to stay. Yes, two phone calls aren’t a statistically significant sample size, but this appears to be a pattern. I’m hoping that this composite from Airplane! isn’t what tax professionals will be relating to in the future:


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