Good News on the Practitioner Priority Service (PPS)

It was with fear and trepidation that I picked up my phone and dialed the IRS’s Practitioner Priority Service (PPS). This is the telephone number that tax professionals use to obtain information from the IRS. Over the past year and a half calling PPS has been, to put it mildly, an adventure. It has taken hours (at times) to get through…if we can get through.

On my first call, I pushed the appropriate buttons and heard, “The hold time is estimated as less than two minutes.” And it was less than two minutes before someone picked up…on a Monday! For my second call, there was no hold time!

Now, this is a small sample size, etc, so things might go back to the way it was in 2015 tomorrow but at least for a day the IRS actually gave good customer service to tax professionals. Maybe this will be kept up for the rest of the 2016 Tax Season!


Comments are closed.